GEOList Summary: Customer Satisfaction Assessments

The Greater New Orleans Foundation, as part of our improvement process, intends to engage key stakeholders (grantees, donors, professional advisors, etc.) around a series of yet to be identified questions about our services. Our end goal is to gather data around “how can we do our work better?” I wonder if any of you have undertaken a similar process, and what counsel and advice you might offer? What lessons have you learned about design and implementation of a customer satisfaction project (whether conducted by you all or by an outside firm)? What did you wish you knew before you started?